Terms of Service

Who we are

These terms cover your use of this website and, if you become a client, the baseline terms of the services JADCO Media, LLC provides. "We", "us" and "our" mean JADCO Media, LLC. "You" means the person or business using the site or our services.

When you become a client, you'll also sign a short service agreement. Where the two differ, the signed agreement wins.

The services

We build and host websites for local home service businesses and set up marketing automation such as a tracked business phone number, missed-call text-back, automated lead follow-up, and review requests. We offer two plans, and not every plan includes every one of those. Local Presence does not include a tracked phone number, missed-call text-back, or any texting feature; its review requests are sent by email. Your signed service agreement states which plan you are on and what it includes, and where a section below describes something your plan does not have, that section does not apply to you.

Your website, phone number, and automations are built and hosted on third-party platforms that we configure and manage on your behalf. They operate as part of that platform for as long as your account with us is active.

What it costs

We offer two plans, each billed as a monthly retainer plus a one-time setup fee. Local Growth is $297 a month. Local Presence is $97 a month. If you sign up during your strategy call, we waive the setup fee on either plan. There is no minimum term attached to that.

On Local Growth, texting and calls are included. We don't bill you separately for your phone number, text segments, or call minutes. Included usage covers the normal operation of a single-location business: up to 1,500 text segments and 500 tracked call minutes per month, which is far more than a typical client uses. We don't charge you for going over. If your regular usage runs past the included amounts, we'll talk with you about an arrangement that fits your volume rather than sending you a bill.

Local Presence does not include a phone number or texting, so no allowance applies to it. If you want a tracked line, missed-call text-back, or text-based follow-up and review requests, that is a move to Local Growth rather than an add-on charge.

If we change our prices, we'll give you at least 30 days' notice, and the new price takes effect at your next billing cycle.

Billing

Your monthly fee is billed in advance through our payment processor and renews automatically each month until you cancel. By providing a payment method, you authorize those charges plus any applicable taxes.

If a payment fails, we'll retry it and let you know. If it stays unpaid for 7 days, we may pause your website, phone number, and automations until it's resolved. If it stays unpaid for 30 days, we may close the account. Pausing service doesn't erase what's owed.

Monthly fees are not refunded once a billing period has started; canceling stops future charges rather than reversing past ones. If you believe we've billed you in error, contact us and we'll sort it out.

Term and cancellation

Plans are month to month with no minimum term. You can cancel at any time by telling us. There is no cancellation fee, and we do not claw back a setup fee we waived.

When you cancel, your site stays live through the end of the period you've already paid for. After that, the hosted site, phone number, and automations stop operating, because they exist on the platform we manage. Your content, your domain, and your customer records are yours: we keep them available for export for 30 days after your service ends, and after that we may delete them.

When the work is considered delivered

Setup is complete once your website is live and the automations your plan includes are configured, along with your phone number if your plan has one. A typical build takes 7 to 10 days from the time we receive your completed onboarding information.

On Local Growth, carrier registration for automated texting is a separate approval run by US carriers and usually takes one to three weeks after we file it. Calls and call tracking work in the meantime.

On Local Presence, lead follow-up and review requests are sent by email from your own domain. Setup includes pointing your domain at our DNS and adding email authentication records, which we do for you as part of the build. A domain that has not sent email before may see messages filtered more heavily for the first few weeks. Review requests also require a customer email address, so they only reach customers whose email you have recorded.

Texting your customers the right way

This section matters more than any other, so read it.

Most of it is about texting and applies to Local Growth. The consent rules, the opt-out rules and the indemnity also cover email, so they apply to Local Presence too: review requests there are still messages sent to your customers under your name.

When our systems send a text or email to your customer, you are the sender, not us. We build the plumbing; the messages go out under your business name, to your contacts, at your direction. That means:

• When someone contacts you through your website, our system records their consent automatically and you don't have to do anything.
• If you add contacts yourself, by importing a list or entering them by hand, consent is on you. Only message people who have agreed to hear from your business, and keep whatever shows they did, such as a signed work order or a text thread where they reached out first. Don't import a purchased or scraped list.
• Opt-outs are honored, period. Our systems handle STOP requests automatically, and you agree not to work around that.
• You won't use the messaging features to send anything unlawful, deceptive, or harassing, or to contact people on do-not-call lists for marketing.
• Carrier registration is filed using the business information you give us, and you confirm that information is accurate.

We set up the guardrails: automatic opt-out handling, limits that keep a single contact from being messaged repeatedly, and compliant message templates. You agree to leave those guardrails in place.

If your account starts generating carrier complaints, or is being used in a way that puts our ability to send messages at risk, we may pause messaging on that account. We'll tell you why, and we'll work with you to get it turned back on. Calls and your website are not affected by that pause.

For anyone receiving texts from us or from a business we run messaging for: message frequency varies, and message and data rates may apply from your mobile carrier. Reply STOP to any message to unsubscribe, and HELP for help. Consent to receive text messages is never a condition of buying anything.

Mobile carriers are not liable for delayed or undelivered messages. Delivery depends on networks we do not control, so neither we nor your carrier can guarantee that any particular message arrives.

If a third party brings a claim against us because of messages sent at your direction, content you supplied, or customer data you uploaded, you agree to cover the costs of that claim, including reasonable legal fees. That's the trade for us running messaging under your name.

Who can use this

You must be at least 18 years old to use this website, to sign up for our services, or to consent to receive text messages from us. Our services are sold to businesses, and by agreeing to these terms you confirm you are old enough to enter into a contract and are authorized to do so on behalf of the business you represent.

Who owns what

The content you provide, such as your logos, photos, text, and customer records, stays yours, and you confirm you have the rights to anything you give us. Your domain is yours. Your customer data is yours and exportable.

The website we build, and the workflows and configuration behind it, are delivered as an ongoing hosted service rather than files we hand over. While you're a client, you have the right to use them for your business. When service ends, that right ends, and you take your content, domain, and data with you as described above.

Everything on this marketing website, including its text, design, and logos, belongs to us and may not be copied without permission.

What we don't promise

We build systems designed to help you capture more calls and leads, and we stand behind the build. But we do not guarantee a specific number of calls, leads, jobs, reviews, or any particular search ranking. Results depend on your market, your response time, and platforms we don't control.

The services are provided as-is, and we disclaim implied warranties, including merchantability and fitness for a particular purpose, to the extent the law allows.

Our services depend on third-party platforms for hosting, messaging, calendars, and payments. Their uptime and behavior are outside our control, and their own terms apply to the parts of the service they provide. We're not responsible for their outages, though we'll always work to get you back up.

If something goes wrong

To the fullest extent the law allows: we are not liable for indirect or consequential losses, including lost profits or lost business; and our total liability to you for anything arising from these terms or the services is capped at the amount you paid us in the 3 months before the event giving rise to the claim. Nothing in these terms limits liability that can't be limited by law.

Disputes

If we have a disagreement, tell us first. Reach out through the contact page on our website with what's wrong and we'll try to fix it within 30 days. Most problems don't need lawyers.

If we can't resolve it, these terms are governed by Pennsylvania law, and any dispute will be handled in the state or federal courts located in Chester County, Pennsylvania. Either of us can use small claims court for claims that fit there.

Housekeeping

We may update these terms; when we do, we'll change the effective date at the top, and for material changes affecting active clients we'll give at least 30 days' notice. Continuing to use the services after a change means you accept it.

If any part of these terms is found unenforceable, the rest still stands. You can't transfer this agreement to someone else without our consent; we may transfer it if the business is sold or merged. These terms, together with your signed service agreement and our Privacy Policy, are the entire agreement between us. Sections that by their nature should outlive the agreement, including ownership, the messaging indemnity, liability limits, and disputes, survive cancellation.

Contact

Questions about these terms can be sent to JADCO Media, LLC through the contact page on our website.

Notices that these terms require in writing can be sent to 1207 Delaware Ave, Ste 5144, Wilmington, DE 19806.