Service
Missed-Call Text-Back.
Never lose another lead because you were on a ladder, under a sink, or on the other line. Every call you miss gets answered by text.
Requires A Business Phone
This runs on a tracked business number. See how that works.
The Pain
The phone rings while you're on a roof. By the time you climb down and call back, that homeowner has already booked the next guy on the list.
How It Works
Four steps. No buttons to press.
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1
Call Comes In
A homeowner calls your business line while you're on a job.
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2
You Can't Answer
The line rings for about 20 seconds, giving you a chance to pick up first.
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3
The Text Goes Out
If you don't, an automatic text goes to the caller from your business number.
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4
They Reply To You
Their reply lands in your inbox. You answer when you're off the roof.
The Difference
The same missed call, twice.
One afternoon, one homeowner, one call you couldn't take. The only thing that changes is whether anything answered for you.
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Without Text-Back
- 2:16 PM Call missed. Goes to voicemail.
- 2:25 PM You climb down and call back.
- 2:26 PM No answer. They already called the next guy.
The job goes to whoever picked up.
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With Text-Back
- 2:16 PM Call missed.
- 2:16 PM Automatic text goes out to the caller.
- 2:17 PM They reply and describe the job.
- 2:40 PM You answer between jobs. Conversation is live.
You're still in the running, and you never touched your phone.
Times are an illustration of a typical call, not a guarantee. We set your line to ring for about 20 seconds before the text goes out, so you always get the chance to answer it yourself.
What You Get
Set up once. Runs on its own.
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Automatic Reply
Sent from your business number the moment a call goes unanswered.
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Your Words
You write the message. It can use the caller's name when we know it.
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One Inbox
Every reply lands in one place, on your phone and your desktop.
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Nights & Weekends
After-hours calls get acknowledged instead of hitting voicemail.
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No Double Texting
Built as a workflow, so someone calling three times gets one text.
Common Objections
Let's clear them up.
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Will it sound robotic?
Not unless you write it that way. You give us the wording and we use it verbatim, so it reads like you texted back from the truck. Most owners keep it to one line and a question.
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Can I stop it texting on Sundays or late at night?
Yes, but it takes more than the basic on/off switch, so it is worth being straight with you. The simple version of this feature has no schedule: switch it on and it replies to every missed call at any hour. We build yours as a workflow instead, which is where the day and time controls live. That is also the safer setup, because automated texts at 11pm are exactly what the texting rules exist to prevent.
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What if someone calls three times in a row?
They still get one text. Left on its default setting this feature fires on every single missed call, which means a persistent caller gets three messages in two minutes. We build in the wait step and the filters that stop that before your number ever goes live.
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What if I pick up the call?
Then nothing sends. The text is triggered by the call going unanswered, so answering it is the end of the story.
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Does texting cost extra?
No. These texts are included in your plan, and normal home services volume stays comfortably inside the monthly allowance that comes with it. You are not billed per message, there is no meter to watch day to day, and we do not charge you for going over. If your regular volume ever approached the allowance, we would talk to you about an arrangement that fits rather than sending you a bill.
See the included allowance in our Terms of Service
Stop losing leads. Start winning them.
We'll set up missed-call text-back on your line, write the message with you, and test it before it ever talks to a customer.